Support

We're a small team and we read everything. Email hello@saasquatchlab.com and we'll get back to you as soon as we can.

SizeSquatch: Photo Resizer

Are my photos uploaded anywhere?

No. Every resize, crop, and grid is processed entirely on your device. SizeSquatch has no servers, no accounts, and no analytics — your photos never leave your phone. See the full privacy policy.

How does the free version work?

The free version includes 3 exports with every feature available. A one-time purchase unlocks unlimited exports forever — there is no subscription.

I purchased the unlock but it shows as locked.

Open SizeSquatch → Settings (gear icon) → Restore Purchases. Make sure you're signed in with the same Apple Account you purchased with. The unlock supports Family Sharing, so family members can restore it too.

How do refunds work?

Purchases are processed by Apple, so refunds go through them: visit reportaproblem.apple.com, sign in, and choose the purchase.

My exported photo looks cropped differently than I expected.

SizeSquatch fills the target frame completely so there are never white bars. Drag the preview to reposition and pinch to zoom before exporting — what you see in the preview is exactly what gets exported.

Does it really work for passport photos?

Yes — the Passport & ID presets produce correctly sized files (for example, US 2×2 in at 600×600 px, 300 DPI) and show the official framing rules. You're responsible for meeting the photo-quality rules (lighting, background, expression), so review the guidance shown in the app before submitting to an agency.

For help with Sasquatch Social, visit sasquatchsocial.com/support.

App Tracker & Sasquatch Polling

Support for App Tracker and Sasquatch Polling is available in each product, or email us at the address above.